Terms of Service

What Cuura provides

Cuura builds, launches and hosts a practice website and management dashboard for you, at the tier you select. What each tier includes is set out on the packages page.

What you pay

• A build fee, half of it as a deposit when you sign up.
• The remaining half when you approve your preview, before launch.
• A monthly fee starting at launch, for hosting and ongoing platform access.
• HST at 13% on all of the above, shown as its own line before you pay.

There is no long-term contract. You can stop the monthly subscription at any time; when you do, hosting stops. Cuura does not currently offer a self-host option.

Revisions and approval

Your tier includes a set number of revision rounds. You review a private preview and either approve it or send feedback. The balance falls due only once you approve.

Your content

You keep ownership of everything you give us — your bio, images, documents and client records. You confirm you have the right to use what you upload. Cuura takes the licence it needs to build and operate your site, and nothing more.

Your professional obligations

You remain responsible for your own regulatory obligations, including your duties as a health information custodian under PHIPA. Cuura is a tool you use to deliver care. Choices with privacy consequences — adding third-party analytics, for instance — are yours to make, and we will explain the trade-off before you confirm one.

Availability

We aim to keep your site available continuously and do not guarantee uninterrupted service. Planned maintenance is announced in advance where practical.

Ending the agreement

Either side may end this agreement. On cancellation we work through an offboarding checklist with you: data export, domain transfer, subscription cancellation and confirmed deletion.

Contact

Questions about these terms: use the contact page or write to hello@cuura.ca.